A Receptionist's Guide to Helping You Faster at Nelson Auto in Fergus Falls
By Kiera Japp, Receptionist | Published 4-8-26
When you call Nelson Auto, you want fast, accurate help without getting transferred multiple times.
As the first voice you hear, my goal is simple: get you exactly where you need to go as quickly as possible. A little preparation on your part makes a huge difference.
📞 Direct Lines for Faster Service (Skip the Wait)
Calling a department directly is the fastest way to get help:
Sales Department: (218) 998-8878
Service Department: (218) 998-8818
Parts / Accessories Department: (218) 998-8838
Collision Center: (218) 998-2885
Fleet Department: (218) 998-8865
Pro Tip: For all calls, know when you are available to schedule an appointment. It makes scheduling faster and smoother.
Calling About Sales? Do This First
If you've worked with a salesperson before:
👉 Have their name ready when you call
Why it matters:
Direct connection to your salesperson
They already know your situation
No need to repeat yourself
If you don't remember their name, tell us:
What phone number you used last time you were here.
Also, have your availability ready so scheduling is easy.
Calling for Service? Be Ready With These Details
Call our Service Department at (218) 998-8818 with:
Your vehicle make, model, and year
Description of the issue (e.g., "check engine light," "brakes grinding")
Your availability for scheduling
This ensures:
Accurate routing to the right advisor
Proper prep for your appointment
Faster service
🚗 Oil Change? You Might Not Need to Call
Our Quick Lane handles oil changes with no appointment necessary:
Stop in when convenient
Skip the phone call
Get in and out fast
Accessories & Parts: Get the Right Fit Faster
Call Parts / Accessories at (218) 998-8838 for:
WeatherTech floor mats
Running boards / side steps
Spray-in bed liners
Remote start systems
Tonneau covers
Roof racks / cargo carriers
Mud flaps / all-weather protection
Pro Tip: Always have:
Your VIN number
Your vehicle make, model, and year
Your availability for installation
This ensures the accessories fit perfectly and we can schedule your installation quickly.
Collision Center: Fast, Accurate Claims
Call Collision Center at (218) 998-2885 for:
Accident repairs
Insurance claims
Body damage estimates
Must-Haves for the Call:
Your insurance claim number
Your vehicle make, model, and year
Your availability for scheduling
This helps us process your claim and get your vehicle repaired faster.
Detail Department: Specific Prep Matters
Call for detailing if your vehicle needs:
Interior or exterior cleaning
Full detailing packages
Helpful Info to Have:
Does the interior have staining or pet hair?
Your vehicle make, model, and year
Your availability for scheduling
This allows us to provide accurate timing and pricing.
Direct Lines
| Department / Service | Direct Phone Number | Notes / What to Have Ready |
|---|---|---|
| Sales Department | (218) 998-8878 | Salesperson name (if previously worked with), vehicle info, availability |
| Service Department | (218) 998-8818 | Vehicle make, model, year, issue description, availability |
| Parts / Accessories Department | (218) 998-8838 | VIN, vehicle make/model/year, desired accessories, availability |
| Collision Center | (218) 998-2885 | Insurance claim number, vehicle make/model/year, availability |
| Fleet Department | (218) 998-8865 | Business name, vehicle needs, availability |
| Detail Department | (through main line / ask for Detail) | Interior/exterior issues, pet hair/stains, vehicle make/model/year, availability |
Frequently Asked Questions
1. How can I schedule a service appointment?
You can schedule a service appointment by calling the Service Department directly at (218) 998-8818 or by booking online through our Service Center. Have your vehicle make, model, year, and a description of the issue ready, along with your availability.
2. Do I need an appointment for an oil change?
No. Nelson Auto offers a Quick Lane for oil changes with no appointment necessary. You can learn more and schedule if needed through our dedicated Quick Lane page.
3. How do I contact my salesperson directly?
Call the Sales Department at (218) 998-8878. Provide the name of the salesperson you worked with previously. If you are unsure of the name, provide the vehicle you were looking at and your last visit date. You can also explore or reserve vehicles online through our inventory listings.
4. What should I have ready when calling the Collision Center?
Call the Collision Center at (218) 998-2885. Have your insurance claim number, vehicle make, model, and year, along with your availability for scheduling repairs. You can also book an estimate online via our Collision Center page.
5. How do I order accessories or parts for my vehicle?
Call the Parts / Accessories Department at (218) 998-8838. Make sure to have your vehicle VIN, make, model, and year. You should also know your availability for installation if needed. Popular accessories include WeatherTech mats, running boards, spray-in bed liners, and remote start systems. Request specific parts online through our order form.
6. What information should I provide for detailing services?
Call and ask for the Detail Department. Be ready to describe any interior issues such as pet hair or staining, your vehicle make, model, and year, and your availability for scheduling. You can book your detail service online here.
7. How do I contact the Fleet Department?
Call the Fleet Department directly at (218) 998-8865. Provide your business name, the type of vehicles needed, and your availability to make scheduling easier. Learn more or request fleet services by visiting our commercial and fleet page.
8. Can I get an estimate before coming in for service or repairs?
Yes. By providing vehicle details, a description of the issue, and your availability when you call, our advisors can give you a more accurate estimate and prepare for your visit. You can also contact our service team online for general inquiries.
9. What if I don't know all the information when I call?
No problem. Our receptionists and department staff can help guide you. Providing as much information as you can, such as vehicle make and model, or the type of service needed, helps us get you to the right department faster. Visit our Staff page to see our full team.
10. What is the best time to call the dealership for faster service?
Mid-morning and mid-afternoon are typically the least busy times. Avoid lunch hours and the end of the workday for the fastest response. You can check our current dealership hours and directions here.